jota9 Privacy Policy

1. About This Policy

This Privacy Policy applies to all personal data processed by jota9 in connection with the operation of https://jota9.pro and all associated services. It governs data collected through account registration, gameplay, deposits and withdrawals, customer support interactions, and any other interaction you have with our platform.

jota9 acts as the data controller for all personal data collected through this platform. We are responsible for determining the purposes and means of processing your data, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently. References to "we", "us", or "jota9" in this document refer to the operator of this platform.

2. Information We Collect

jota9 collects two broad categories of personal data: information you provide directly to us, and information collected automatically as you use our platform. We only collect data that is necessary for the purposes described in this policy.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or interact with jota9 services in any other way, you may provide us with:

• Full name, date of birth, and nationality (for identity and age verification)
• Contact details including email address and mobile phone number
• Residential address and proof of address documentation
• Payment method details such as bKash, Nagad, Rocket, or Upay account numbers used for transactions
• Copies of government-issued identification documents submitted as part of KYC verification

Information Collected Automatically

When you access jota9, our systems automatically record certain technical data to ensure platform security and improve the user experience. This includes:

• IP address, device type, operating system, and browser version
• Session timestamps, pages visited, and features used within the platform
• Gameplay data including game history, bet amounts, and win/loss records
• Cookie and tracking data (see Section 9 for full details on our Cookie Policy)

3. How We Use Your Data

jota9 processes your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which each processing activity is conducted:

4. Data Sharing & Third Parties

jota9 does not sell your personal data. We do not share your information with external advertisers or data brokers. In limited circumstances, we may share your data with trusted third parties strictly for the purposes of operating the platform and complying with legal requirements. These parties include:

• Payment processors (bKash, Nagad, Rocket, Upay) for transaction verification and fraud prevention
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to deliver licensed game content
• Identity verification and KYC service providers to fulfil regulatory obligations
• IT infrastructure and cloud hosting providers who support the secure operation of our platform under strict data processing agreements
• Law enforcement or regulatory authorities, where disclosure is required by applicable law or a valid court order

5. Data Retention

jota9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention principles apply:

Active Account Data

While your account remains active, jota9 retains all personal data associated with your profile, transaction history, and gameplay records. This data is necessary to provide you with uninterrupted access to our services, process financial transactions accurately, and meet our responsible gaming monitoring obligations.

Closed or Inactive Accounts

Following the closure of your account — whether by your own request or by jota9 — we will retain your personal data for a minimum period as required by applicable financial regulation and anti-money laundering obligations. After this mandatory retention period has elapsed, your data will be securely deleted or anonymised. Data associated with self-excluded accounts may be retained for longer to prevent re-registration.

Legal Holds

Where jota9 is subject to ongoing legal proceedings, investigations, or regulatory enquiries involving your data, we may be required to retain that data beyond the standard retention period until the matter is fully resolved. We will notify you of any such extended retention where legally permissible.

6. Your Data Rights

As a user of jota9, you have a number of rights with respect to your personal data. You may exercise any of these rights at any time by contacting us at [email protected]. We will respond to all valid requests within a reasonable timeframe. Your rights include:

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests, including the right to object to direct marketing at any time.
• Right to data portability: Where processing is carried out by automated means and based on your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.

7. Data Security

jota9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

All data in transit between your device and jota9 servers is protected by SSL/TLS encryption. Sensitive data at rest — including financial transaction records and identity documents — is stored using industry-standard encryption protocols. Access to personal data within our organisation is strictly restricted on a need-to-know basis, with role-based access controls and regular access audits. Our systems are monitored continuously for anomalous activity, intrusion attempts, and security vulnerabilities.

• Password security: Account passwords are stored in hashed form and are never accessible in plain text by any jota9 employee
• Two-factor authentication: Where available, we encourage users to enable two-factor authentication to further protect their accounts
• Staff training: All jota9 personnel with access to personal data receive regular data protection and security awareness training
• Incident response: jota9 maintains a documented data breach response plan and will notify affected users of any significant breach in accordance with applicable law

8. Children's Privacy

jota9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our platform is not directed at, and should not be accessed by, anyone under 21 years of age. We apply age verification procedures at registration to prevent underage access.

Parental & Guardian Responsibilities

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to jota9 or accessed our platform, please contact us immediately at [email protected]. We will take prompt action to delete any such data and close the associated account.

Parental Control Tools

We recommend that households with minors make use of parental control software to prevent access to gambling websites. Several free tools are available for mobile devices running Android and iOS. Restricting access to gambling content at the device level provides an additional layer of protection beyond age verification at registration.

Reporting Underage Access

If you are aware of any individual under the age of 21 who is attempting to access or has successfully accessed a jota9 account, please report this to us immediately. We treat all such reports with the highest priority and will investigate and act on every credible report without delay.

9. Cookie Policy

jota9 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse how you use our site. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without disrupting your ability to use core features such as login, account access, and session management.
• Analytical cookies: Help us understand how users interact with jota9 so we can improve navigation, content, and overall experience. Data collected is aggregated and anonymous.
• Functional cookies: Allow the platform to remember your preferences such as language settings and display choices to deliver a more personalised experience.
• You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on jota9. Most modern mobile browsers — including Chrome for Android and Safari for iOS — provide granular cookie management options within their Privacy or Settings menus.

We do not use cookies for cross-site advertising, behavioural profiling, or any form of third-party targeted advertising. jota9 does not participate in advertising networks or data exchanges that profile users across multiple websites.

10. Changes to This Privacy Policy

jota9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When significant changes are made, we will notify registered users via email or a prominent in-platform notification. The updated policy will always be available at https://jota9.pro/privacy-policy and will carry a revised effective date at the top of the page.

Your continued use of jota9 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you disagree with any revision, you may request account closure by contacting [email protected]. Closing your account does not retroactively affect any processing of your data that was lawful at the time it was carried out.

11. Links to Third-Party Services

The jota9 platform may contain references to third-party game providers and payment services. While we take care to work with reputable partners, we are not responsible for the privacy practices of external services. Each third-party provider operates under its own privacy policy, which we encourage you to read before interacting with their services.

Payment partners bKash, Nagad, Rocket, and Upay each maintain their own privacy policies and data protection standards as regulated entities operating within Bangladesh's financial system. Any data shared with these payment providers is limited to what is strictly necessary to process your transactions and prevent fraud.

12. Contact & Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jota9 processes your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within a reasonable timeframe depending on complexity.

13. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by applicable law. Users are responsible for ensuring their use of jota9 complies with all laws applicable in their jurisdiction. jota9 does not make any representations regarding compliance with any specific national regulatory framework beyond what is stated in this policy.

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of this policy shall continue in full force and effect.